X

Counselling and Psychotherapy

Supporting you to live your best life - Individuals, Families, Parents, Youth

Life is indeed stressful. Navigating life’s twists and turns is challenging at best. When life throws us the unexpected, often our foundation is shaken and we do not know where to turn. My name is Kathleen Francis, Registered Psychotherapist (CRPO) and Registered Professional Counsellor (CPCA), in private practice in Milton, ON.

Have you been putting off time for self-care you know you need? Perhaps there are big or small changes you want to make in your life but instead you feel stuck in the same mistakes or habits? Do you become easily overwhelmed by anxious and unproductive negative thoughts when stress mounts? Maybe there are shifts you wish to make in your personal, family, or work relationships? We all struggle, and we all have the capacity to rise above and create positive changes in our lives.

I have a great passion for connecting with people in a safe and supportive way. Whether you want help with setting priorities and goals for achieving balance in your life, or are facing more serious relational, emotional and psychological issues that are affecting your well-being, I would be honoured to walk with you on your journey. Let’s work together to focus on your strengths and see the life-enhancing options that lie before you.

I am trained in various approaches, and am also a certified provider of the Safe and Sound Protocol (SSP). This is a high tech intervention based on Polyvagal Theory (created by Stephen Porges) which uses the hearing system to access the self-regulating capabilities of the nervous system. From the Integrated Listening Website: "This non-invasive intervention involves listening to music that has been processed specifically to retune the nervous system (regulating state) to introduce a sense of safety and the ability to socially engage. This allows the client to better interpret not only human speech, but, importantly, the emotional meaning of language. Once interpersonal interactions improve, spontaneous social behaviors and an enhanced ability to learn, self-regulate and engage are often seen."

I believe the most healing aspect of therapy is the human connection we can share. I have faced life’s burdens as well, and can offer you experience, insight, tools, and guidance to help you access your own inner strength and wisdom.

 

The last of human freedoms – the ability to choose one’s attitude in a given set of circumstances.

Viktor E. Frankl

Services

Psychotherapy, Counselling, Safe and Sound Protocol (SSP)- In Office, Video, Telephone

I strive to make mental health support accessible and flexible by offering sessions in person in my office in Milton, as well as by online secure encrypted video call and by phone. I believe that we all need support, and more or less is needed depending on whatever situations we are dealing with. Rather than viewing a call for help as a weakness, we need to see it as sanity and strength in an often crazy world.

NEW CLIENTS: Please register online using my NOUSTALK practice management system. Access my confidentiality agreement, office policies, and online booking tool for your flexibility and convenience.

 

Supporting You Through...
  • Depression
  • Anxiety
  • Stress and burnout
  • Trauma
  • Assertiveness/boundaries
  • Life Transitions
  • Fertility issues, miscarriage
  • Pregnancy, post-partum, and new parenthood
  • Personal Growth
  • Relationships

Working Together...

  • Individual psychotherapy
  • Safe and Sound Protocol (SSP) - Integrated Listening Systems Auditory Intervention
  • Life-coaching - Integrating Health and Wellness
  • Mindfulness Meditation

Feeling Better...

Many people notice positive changes in their lives from the work they do and the support they receive in therapy:

  • Enhanced Relationships
  • Clarity
  • Balance
  • Peace of Mind
  • Improved Self-Esteem
  • Greater Life Satisfaction
  • Personal Growth
  • Improved Overall Health
  • Improved Job Performance
  • Access to your own inner voice and wisdom
  • Self-trust and Self-acceptance

How I Work...

I believe that the key to personal change through therapy lies in nurturing a positive, trusting, and respectful therapeutic relationship with my clients. I believe that as individuals we are all inherently whole, yet through life’s bumps and bruises we sometimes come to see ourselves as broken or incapable of surmounting life’s challenges. By exploring people’s stories, I help my clients to unearth the beliefs driving their behaviours, reactions, and choices. Then we work towards reframing their thoughts, goals, and beliefs about themselves in order to move forward with their current vision of their lives. My goal as a therapist is to help people to focus on their strengths and to see the proactive and life-enhancing options that lie before them.

I use an Integrative and Eclectic Psychotherapeutic approach, drawing from the following specialties:

I have a keen interest in the mind-body connection, the role of our physical state of health on mood and behaviour (in particular women’s hormonal balance), and a holistic and whole-body approach to health and well-being. I teach about the stress response and self-regulation, using an understanding of the nervous system (the fight/flight/freeze response).

As a therapist, I am sensitive, hopeful, intuitive, compassionate, humorous, and positive. I believe that everyone can access their innermost reserves of strength to help them through difficult times, and I challenge my clients to take responsibility for their lives, guiding them in the work of self-discovery.

Safe and Sound Protocol (SSP)...

The Safe and Sound Protocol (SSP) is based on the science of Stephen Porges, and the technology of Integrated Listening Systems. The SSP uses the science of Polyvagal Theory and human autonomic nervous system regulation to help individuals with various symptoms.

From the Integrated Listening Systems Webpage on SSP:

The SSP is a research-based therapy showing significant results in just five days in the following areas:

  • Social and emotional difficulties
  • Auditory sensitivities
  • Anxiety and trauma related challenges
  • Inattention
  • Stressors that impact social engagement.

See my BLOG on my personal experience with the Safe and Sound Protocol.

The SSP is an enjoyable listening exercise which is done for 1hr/day over a 5 day period. Again, from the Integrated Listening Systems Webpage on SSP:

"This non-invasive intervention involves listening to music that has been processed specifically to retune the nervous system (regulating state) to introduce a sense of safety and the ability to socially engage. This allows the client to better interpret not only human speech, but, importantly, the emotional meaning of language. Once interpersonal interactions improve, spontaneous social behaviors and an enhanced ability to learn, self-regulate and engage are often seen."

There are several flexible options to complete the Safe and Sound Protocol:

5 Day Listening Protocol in office:

  • 60 minutes of SSP followed by 30 minutes of Psychotherapy. Service provided in office at 450 Bronte Street South, Milton ON, L9T 8T2. Cost: $210/session. A commitment of 5 days is required. Receipts will be provided for clinical hours (1.5hrs) by myself, a Registered Psychotherapist.

Listening Protocol - in office and at home rental use:

  • Day 1 of the SSP exercise followed by 30 minutes of Psychotherapy. Service provided in office at 450 Bronte Street South, Milton ON, L9T 8T2. Cost: $210/office session. Receipts will be provided for clinical hours (1.5hrs) by myself, a Registered Psychotherapist. 
  • Days 2-5 of the SSP exercise done by the individual at home in a quiet and secure setting. Unit rental and email/phone coaching and support provided. Cost: $300/7-day-rental. Rental would not be covered by Extended Health Insurance Plans.

Listening Protocol - online coaching with at home rental use:

  • SSP system is sent to your home via courier. Courier cost with tracking will be billed to client.
  • Once unit has arrived, we set up a 20 minute secure video call using the encrypted video call platform Noustalk for coaching purposes.
  • Option 1: Complete 60 minute SSP Listening protocol and 30 minutes of Psychotherapy as 5 online video sessions using Noustalk. Cost: $210/session. A commitment of 5 days is required (can be spread out over 2-3 weeks). Receipts will be given for clinical hours (1.5hrs/session) provided by myself, a Registered Psychotherapist.
  • Option 2: Day 1 - Complete 60 minute SSP Listening Protocol and 30 minutes of Psychotherapy as an online video session using Noustalk. Cost: $210/session. Receipt will be given for clinical hours (1.5hrs) provided by myself, a Registered Psychotherapist. Days 2-5 - Complete the next 4 SSP Listening Protocol 60 minute sessions independently with access to coaching via email in between sessions. Cost: 300/7-day-rental. Rental costs would not be covered by Extended Health Insurance Plans.
  • Client returns SSP system via courier to Kathleen Francis. Client covers the cost of shipment with tracking.

In Office Sessions

Provided at my office location: 450 Bronte Street South, Milton ON, L9T 8T2. Sessions are 50 minutes in length. Currently sessions are available Tuesdays and Fridays 9am-2:30pm, 5-7pm. Saturdays 10am-12pm available upon request.

  • Free 20 minute phone consultation, to assess your needs.
  • Subsequent sessions for $140/session.

I accept credit card, cash, or e-money transfers. I process payments and issue receipts at the beginning of the appointment, taking care of any administrative issues. This leaves us free to focus on your needs for the rest of the session. Credit cards will be processed in the office using SQUARE. Alternatively, you may register your credit card information on my Noustalk Client Registration Page and payments will be processed within 24hrs using STRIPE.

Secure Video Sessions and Phone sessions

Confidential telephone or online counselling is an effective alternative to in-office sessions. Can be done on their own or in conjunction with in person sessions. This allows for more flexible scheduling and continued support for those who travel, are caregivers, during illness, and can be used during inclement weather. Accessible to clients across Canada.

Tele-counselling:

50 minute session by phone – Kathleen calls you at scheduled appointment time

Secure Encrypted Online Video Counselling using Noustalk:

50 minute session via Noustalk video conferencing – Kathleen sends you video call link via email. You access the call at the scheduled time by clicking on the email Noustalk link. In the case of unforeseen technical problems, the alternate secure video platform Doxy will be used, or the session can be continued by telephone or rescheduled.

  • Free 20 minute phone consultation, to assess your needs.
  • Subsequent sessions for $140/session.

Currently this option is available Tuesdays, Wednesdays and Thursdays from 9am-2:30pm.

Payment is made via email money transfer prior to the tele-counselling or e-counselling session. Alternatively, you may register your credit card information on my Noustalk Client Registration Page and payments will be processes using STRIPE. Receipts will be provided in pdf format via email after the session.

In-Office
$140
  • 50 minute session
  • Milton Ontario
  • Tuesdays, and Fridays 9am-2:30pm, and 5pm-7pm. Saturdays 10am-12pm.
  • Comfortable environment
Online and Tele-Counselling
$140
  • 50 minute session
  • Across Canada
  • Monday to Friday 9:00am-2:30pm. Evening and Saturday sessions available upon request.
  • Secure Noustalk or Doxy video chat
Safe and Sound Protocol (SSP)
$210
  • 5 one-hour sessions
  • 60 minutes SSP followed by 30 minutes of Psychotherapy. Option to rent system for at home use for Days 2-5 for $300.
  • Monday to Friday 9:00am-2:30pm. Evening and Saturday sessions available upon request. See my BLOG.
  • SSP by Integrated Listening Systems
Check with your Insurance Provider to access your coverage for the services of a REGISTERED PSYCHOTHERAPIST.

 

Know what sparks the light in you. Then use that light to illuminate the world.

Oprah Winfrey

Booking Calendar

Placing the blame or judgment on someone else leaves you powerless to change your experience; taking responsibility for your beliefs and judgments gives you the power to change them.

Byron Katie

KATHLEEN FRANCIS

REGISTERED PSYCHOTHERAPIST, RP

I have been involved in the field of psychology since 1999, completing my B.A. Honours in Psychology from McGill University, with a specialization in Child Development and Behavioural Science. I completed my counselling training in Transpersonal Counselling, in association with Clearmind International Institute and certified by the State of Wyoming, USA. I have been a member in good standing with the Canadian Professional Counsellors Association (CPCA) since 2007. Most recently I have obtained my licence as a Registered Psychotherapist with the CRPO (College of Registered Psychotherapists of Ontario).

I come from a diverse professional background. I have experience working with children and youth in both an educational context and in a psycho-social supportive role for those with behavioural disorders. I pursued a life-changing counselling internship where I lived and worked in the West African country of Togo, working as an HIV/AIDS counsellor and trainer, and running community education campaigns. I am well-travelled and have participated in extensive cultural awareness training. I am also a safety professional in the aviation world, working as a Flight Attendant since 1999. This very flexible career option enabled me to pursue my studies, raise my children, and now explore my passion of helping people. In addition to private counselling, my most recent professional endeavour involves the ever important work of mothering my two beautiful daughters with my loving husband and life-partner.

My thesis research and personal area of interest is in women’s issues. More specifically, I focused on how many women tend to pull away from elements of their character that have been seen as traditionally feminine attributes, that are part of our heritage and biology, and that some researchers suggest are strongly linked to our overall well-being. These attributes include: intuition, connectedness, emotional awareness, empathy, being other-focused, and mothering and/or nurturing roles. I believe that when women are out of touch with our feminine selves, our lives can become off balance and we can suffer a wide range of results.

I am a daughter, a sister, a wife, and a mother. I have life challenges like anybody else. Every day I navigate my relationship with my spouse, my children’s latest phase of behaviour, work stresses, household chores, finances, and when the library books are due back! Balance is key, and sometimes that takes effort; it definitely takes self-acceptance. In my own life, I strive for a deeper connection with myself and with those I love, in order to achieve a greater sense of equilibrium, harmony, and personal power. I would like to help you do the same.

POLICIES

Insurance Plans, Confidentiality, Disclaimer, Cancellations

Confidentiality

As a Registered Professional Counsellor with the Canadian Professional Counsellors Association, I adhere to a strict standard of confidentiality. All the information between you and me, Kathleen Francis, will not be shared or disclosed to anyone without permission from you. I also adhere to a strict code of ethics. Exceptions: (1) Federal or Provincial Court (2) criminal code violations where physical and/or sexual abuse of children are involved (3) whereby any person’s life or health is in obvious danger.

When working with couples and families, there may be instances when individuals would like private sessions on their own. In this scenario, items may come up in individual sessions that need to be communicated to the other members of the couple/family. To prevent any conflicts of interest, I have these individuals sign a 'Non-Confidentiality Agreement', so that these issues that are brought up in private sessions, and which would be helpful to further the progress of the couples/family therapy, must be discussed either amongst the couple/family or during a couples/family therapy session.

Confidentiality goes both ways. I ask that any personal information I share during sessions (with the goal of helping the therapeutic process), remain confidential between us. Also, to respect your privacy when out in public in the community, I will not acknowledge you if I see you unless you first make contact with me.

Disclaimer

Please note that this counselling service is not a crisis centre and the tele-counselling or online video counselling that I offer is not a crisis line. If you are feeling suicidal, experiencing severe emotional distress or worrying psychological symptoms, or if you feel the urge to harm others, please call 911 immediately or go to your nearest hospital or medical care provider for assistance.

Talk therapy, tele-counselling or online counselling is not appropriate for everyone. If during one of our consultations I ascertain that your presenting concerns are beyond the scope of my expertise, I will refer you to a qualified professional trained in handling your specific issue. 

Cancellations

Please let me know as soon as possible if you are not able to keep your appointment (ideally 24hrs notice). I understand that Life happens, and sometimes Life happens to me as well! I promise to let clients know of any scheduling changes with as much advance notice as possible.

If however there is a recurring series of late arrivals or missed appointments, as well as missed payments, this may become an issue we will have to address before moving forward with further sessions.

 

Nothing binds you except your thoughts; nothing limits you except your fear; and nothing controls you except your beliefs.

Marianne Williamson

Resources

Recommended Reading

Please contact me for details.

Professional Services

Canadian Professional Counsellors Association

Businesses I Trust

Heroa Studios - Film and Web Design

Erica Fijan Photography

Dr. Robert Coddington, Chiropractor, Milton

Skorski Web Design

David Fine, Psychotherapist

Psychology Today Verified Therapists Listing

Dr. Paul Zmyiwski, Chiropractor, Mississauga

 

 

Contact Me

Use the contact form to send me an email

Keep in touch with me

You can use the following information to contact me if you have any questions

Name: Kathleen Francis
Phone: 416.737.6647
Address: 450 Bronte Street South, Milton, ON